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Legiano Responsible Gambling

Gambling at Legiano is intended to be entertainment. This page sets out the tools available to help you stay in control, the external organisations you can contact for support, and how to reach us directly. Legiano operates under a Curaçao licence (OGL/2023/158/0074) held by Neroblanko Tech B.V., and our player protection obligations sit within that regulatory framework.

Our commitment

Legiano is licensed by the Curaçao Gaming Control Board under licence number OGL/2023/158/0074, issued to Neroblanko Tech B.V. Our terms restrict access to players in certain jurisdictions, including the United Kingdom. Disputes that cannot be resolved internally are referred to Curaçao-based external dispute resolution.

Tools available

Several controls are available to you directly through your account or by contacting support. Because self-exclusion and limit changes are handled by our support team rather than a self-service dashboard, the fastest route is to email or use live chat.

Controls you can request at any time:

  • Deposit limits (daily, weekly, or monthly)
  • Loss limits to cap how much you can lose over a set period
  • Session time limits to restrict how long you play in a single sitting
  • Reality checks, which prompt you at intervals during a session
  • Cool-off periods if you want a short break from your account
  • Self-exclusion for a defined period or indefinitely

To activate any of these, contact our support team via live chat or email [email protected] . Requests are handled around the clock. Account closure is also available on request; note that your account must carry no remaining balance and no pending withdrawals before closure is processed.

Signs to watch for

Some patterns can indicate that gambling has moved outside of entertainment. These are factual markers, not a judgement.

  • Chasing losses by placing further bets to recover money already lost
  • Spending more time or money gambling than you originally planned
  • Gambling affecting your work, sleep, or time with family and friends
  • Borrowing money, or using funds set aside for bills, to fund gambling
  • Feeling irritable or restless when you are not gambling
  • Concealing how much time or money you spend on gambling

Where to get help

Several organisations offer free, confidential support. None of them require you to be in crisis to make contact.

These services are independent of Legiano. They can provide counselling, practical guidance, and support for problem gambling.

Contact us

To request a limit, cool-off, or self-exclusion, email [email protected] or use the live chat button available on every page, 24 hours a day. For formal complaints, write to [email protected] and you will receive an outcome within 10 days. Our support team responds to general emails within 24 hours.